Jordan O'BrienDigital Projection is launching four new service centres across the Europe region, with the company manoeuvring to become the provider of best-in-class projection products and aftercare services.
A range of service partners have been established across the European region, with France, Germany, Benelux and Russia, where the company has seen exponential growth in its install base. The service partners will be the go-to place for customers who need technical expertise or need support for their business.
The newly approved Service Partners are MC&S, based in Düsseldorf and servicing Germany; CES, based in Lier, Belgium and servicing Benelux; Paris based ATM will be servicing the French market; while Kreator AV in Moscow will be catering for Russia and CIS.
With the addition of these four new partners, Digital Projection has strengthened its global service network that it says has been strategically positioned to put the company in lockstep with its customer base whilst complementing the service offering from the Manchester HQ Service Team.
The service partners were selected via a rigorous set of criteria, where their credentials and holistic fit with the Digital Projection ethos and approach were assessed and evaluated. Digital Projection says that each one was chosen specifically for their specialism in high quality service.
Each partner will work closely with Digital Projection’s service engineers and will be managed by the Manchester HQ Service Team to guarantee consistency and excellence. To become a true extension of the Digital Projection family, the service partners have undergone extensive training from the HQ Service Team.
Service partners are expected to be fully up to speed on all the Digital Projection product lines sold in each respective market, and will provide a first line of response for customers based in each territory.
The partners will have access to Digital Projection parts locally, and will follow the company’s procedures to service products and diagnose and fix faults, as well as offering additional local services such as on-site maintenance and training in certain locations.
The addition of these four new service centres further enhances the service available to Digital Projection customers from its Manchester HQ Service Team, which customers are still welcome to deal with directly should they wish. Additional prospective service partners are undergoing the selection process as Digital Projection plans to further expand the network by the end of 2016 with the aim of being closer still to its clients.
Trevor Middlemas, technical operations manager at Digital Projection, comments: “I’m excited that we have been able to widen our service presence in Europe to provide a highly qualified local support network in a time zone and language our customer base expects. Through a continued training programme these centres become an extension of Digital Projection service department and deliver the high level of service and support which we currently provide from our HQ. Service and support will still be available from Manchester to all regions both in Europe and globally.”