PMC has announced the winners of the 2017 UK Retailer Awards, recognising those retailers that have made a substantial effort with their PMC business and the development of their own businesses.
Judging against four awards categories, the UK team at PMC, led by divisional director Ian Sutton, have chosen a group of winners who have demonstrated consistent levels of expertise and service during the year. The categories and winners are:
Retailer of the Year 2017 – Fanthorpes HiFi
For an unprecedented fourth year in a row, the overall Retailer of the Year Award goes to Hull based Fanthorpes HiFi. The team, led by Marc Fanthorpe, demonstrated excellent product knowledge, enthusiasm and outstanding customer service, backed with extensive knowledge of the PMC product range. Marc collects his award in the image above.
Best Customer Service 2017 – Unilet Sound & Vision
New Malden based Unilet has been a long-standing PMC retailer and, this year, its unswerving dedication to personal service put it at the top of the judges list. The company has a comprehensive selection of PMC speakers on permanent demonstration for customers to audition and its attitude towards giving them as much time as they need to make a buying decision, coupled with the staff’s passion for and knowledge of the range marked them out as a business that ‘goes the extra mile’.
Best Demonstration 2017 – Basically Sound
Basically Sound is situated in rural Norfolk and prides itself on being a destination store. Customers are welcomed into the beautifully converted barn that contains one of the most relaxing demonstration facilities. The company consistently achieves superb results with the PMC products it has on demonstration, the results of which are clearly demonstrated through the levels of sales it achieves.
Best retail experience 2017 – HiFi Lounge
Another multiple winner, HiFi Lounge has now achieved the ‘Best Retail Experience’ award for three years running, and once again was awarded purely on the basis of customer feedback. the Dunton, Bedfordshire, business has been widely commended for its very warm welcome, stunning surroundings and contagious enthusiasm for PMC loudspeakers.
Ian Sutton congratulates the winners, “It is so encouraging to see our retail partners taking the message of PMC and delivering it to their customers with such enthusiasm, passion and knowledge. They are our direct link with the end users and, as such, are the public facing representation of our brand, without which we would not be in the position of being so highly sought after by music, movie and hi-fi fans.” He continues, “It is therefore very important that we recognise their invaluable contribution to the success of our business and theirs, and I would like to express by heartfelt congratulations to all the worthy winners.”