Lewis CaliburnTD SYNNEX Maverick, the specialist division for AV, UCaaS and collaboration solutions across Europe, has become the first and only Zoom Support Services Partner for Zoom Workplace and Zoom Phone under the newly launched Zoom Up Services Program.
This milestone positions the distributor as the only European partner authorised to sell and deliver certified Zoom support services, helping its reseller base to unlock new revenue opportunities and provide pre and post-sales experiences.
The Zoom Up Services Program is a global partner initiative designed to elevate service capabilities in the Zoom ecosystem. It recognises partners that have demonstrated technical proficiency, customer success capability and the ability to scale support across key Zoom products, including Zoom Workplace and Zoom Phone.
“As organisations continue to invest in powerful, flexible collaboration tools, services that support user adoption and performance have never been more critical,” says Bartek Biernat, Business Manager UCaaS, TD SYNNEX Maverick. “Zoom’s trust in us as their inaugural European Support Services Partner reinforces our expertise in delivering tailored collaboration and UCaaS services at scale across Europe.”
“This strategic development represents a significant milestone in Zoom’s services ecosystem, as we continue to expand our certification program for partners to lead the support. Moreover, the integration of Zoom into TD-SYNNEX’s existing support framework demonstrates a transformative approach to delivering comprehensive and integrated solutions to customers,” adds David Fisher, Head of Distribution EMEA at Zoom.
TD SYNNEX’s designation as a Support Services Partner follows a rigorous certification and enablement process, ensuring that its teams are equipped to provide seamless service engagements, technical troubleshooting and lifecycle support.
By integrating certified Zoom support with its existing offerings, TD SYNNEX empowers its network of AV and IT partners to offer enterprise-grade support for the full ecosystem without needing to build that capability internally.
The new services will be available to TD SYNNEX partners across its pan-European footprint, enabling resellers and integrators in all major territories to expand their Zoom solutions portfolio with the added assurance of certified support.
Find out more about the Zoom up Services Program, click here.