Deliveroo, the upmarket restaurant takeaway firm and one of London’s fastest-growing tech start-ups, has recently taken up residence in a brand new office on London’s Tottenham Court Road.
As a business that is bringing the takeaway food market into the hyper-connected world of Silicon Valley, it needed a network that would enable it to grow even further and function as smoothly as possible.
London based integration specialist, EasyComp, created a flexible IT/AV system for Deliveroo founded on a reliable and secure network from the sector specialist, Pakedge.
Deliveroo employs over 130 staff, most of who are rarely found without their smartphones, tablets or laptops.
The network that EasyComp would provide had to supply a comprehensive data connection that could accommodate wireless access for multiple devices, stream AV data from a variety of sources and provide Deliveroo with 24/7 remote monitoring.
EasyComp’s integrated network solution offers flexibility, high performance and has also ensured reliable connectivity and stability, with Pakedge as the network backbone.
Installing Pakedge meant that EasyComp could not only manage data traffic and connectivity for Deliveroo but also allowed remote network monitoring 24/7 via BakPak, the company’s Cloud Management System.
“Pakedge’s BakPak has totally revolutionised the way we work,” says Durgesh Sinh, owner of EasyComp.
“It makes it so easy to manage a project remotely and provides a better, more efficient service to the client.
“For such an advanced system, BakPak is surprisingly easy to install, which is another major benefit of the system. We now install it on every project we work on, even if it is not budgeted for, because we know it will generate significant added value and savings for us and the client.”
BakPak allows EasyComp to view and monitor the entire network from routers and communications room equipment down to individual devices such as Apple TVs and phones.
If there is an issue with the system, an integrator can see where it is and what components or devices are affected. BakPak employs an easy to use interface so that when an integrator has identified the devices with issues, they can power cycle them remotely, without a skilled engineer having to attend site.
Although Deliveroo’s orders are processed and managed by externally managed servers, the London office still required a high speed, reliable internet connection for web development, administration, monitoring drivers making deliveries all over the country and operating its customer service call centre.
The customer service centre is a crucial part of its operations, so it is vital that the phones, which are run on Power over Ethernet (PoE), always receive a good connection. EasyComp ran all the network through Pakedge’s SX 24P managed switches meaning that they could prioritise the phone connections over data on the network.
In the vein of Google, Netflix and Facebook, Deliveroo was also keen to create a collaborative and comfortable workplace.
EasyComp installed a number of Apple TVs around the office to enable employees to share and view data and presentations and also to relax together, watching television and films.
In addition, Deliveroo specified a Sonos audio system to be installed in the breakout zone, which features a bar and sofas, to provide a space for employees to hang out with a drink and a few good tunes at the end of a long day.
Employees just need to download the Sonos app and can play music through their personal library or internet services, such as, Spotify.
To allow these services to function reliably, EasyComp prioritised the VLAN that the AV devices were connected to over the VLAN for general data traffic, to ensure a good connection. The VLANs also needed to intercommunicate.
For example, when employees are streaming music on their iPhones and want to play it through Sonos to subject their colleagues to their taste in music, the AV network needs to communicate with the web data VLAN.
This is where the Pakedge system excels, as it automatically programmes cross-talking between the different VLANs, saving the installer considerable time on a notoriously complicated and tedious task.
Pakedge also made it much easier to add new devices to the network, they simply have to be connected to the appropriate VLAN and they will communicate effectively with other systems such as Sonos and the Apple TVs.
To ensure they provided a strong network, Easycomp installed a powerful Pakedge R10 router in the master communications room. This relays internet signal to the two other communications rooms and the other Pakedge equipment on site.
Deliveroo is a rapidly growing company. With new staff being hired constantly, the company recognised the desire for expandability.
Using Pakedge, EasyComp was able to create large, fully scalable VLAN subnets that would allow many more devices to be added to the network, comprehensively future-proofing the office. As a result, EasyComp have no need to return to reconfigure the installation when Deliveroo demands greater connectivity.